Troubleshooting

Most issues in Hepi can be resolved by checking permissions, plan status, or basic system settings. Use the categories below to find a solution tailored to your specific problem.

Common Troubleshooting Categories

• App Launch or Sign-In: Issues with installation, updates, or the device login process.
  Install and Login Troubleshooting

• Capture & Text Extraction: Problems with region capture, Text Grabber (UIA), or Type to Window.
  Capture and Text Troubleshooting

• Meeting Assistant: Audio input issues, missing transcripts, or insight generation failures.
  Meeting Assistant Troubleshooting

• Plans & Points: Locked features, low point balances, or trial activation problems.
  Plans and Billing Troubleshooting

• Shortcuts & Display: Global hotkeys not responding or window visibility issues.
  Shortcuts and Display Troubleshooting

How to Resolve Issues Faster

To get back to your tasks quickly, follow these steps:

1. Identify the Symptom: Pinpoint exactly which tool or button is not responding.
2. Check the Why: Determine if the cause is a technical error, a missing permission, or a plan limitation.
3. Follow the Guide: Use the specialized page above that matches your symptom.
4. Administrator Check: Many advanced features require Hepi to be run as an Administrator.

Related Sections

• Safety and Trust — Information on system permissions and access.
• Plans and Billing — Details on feature availability by tier.